Please be assured that if there’s a manufacturing defect within 1 year(350 days) from the purchase date, you can claim warranty by providing following information.
- Product serial number (on the back of the unit)
- Invoice number
6 Months – 180 Days , 1 Year – 350 Days
Pen Tablet / Pen Monitor:
- 1 Year International Manufacturer Warranty
- Please note: Dropping the pen might damage it as it is a sensitive device.
Product warranty includes the following
- Pen Tablet/Pen monitor
- Battery-free Stylus
Product warranty excludes the following
- OTG adapters
- Pen holder
- Warranty is only applicable to the extent of the period mentioned against each product in the invoice.
- During Claims, the packaging with serial numbers must be intact.
- Warranty is only applicable to manufacturing defects.
- Any physical damage will not be covered by the warranty.
- We reserve the right to replace/refund/repair or replace with a different model.
How to return a faulty unit ?
- Call and visit (the address is mentioned in the invoice and we can share our location for your ease).
- Call us and send your faulty device to the address in the invoice using a courier service.
- We take up to 3-14 days for inspection of the faulty device before issuing a replacement.
- Pen Tablet: 3-5 days
- Pen Monitors: 7-14 days